Field CTO
Company: Servicenow
Location: New York
Posted on: October 30, 2024
Job Description:
Company DescriptionAt ServiceNow, our technology makes the world
work for everyone, and our people make it possible. We move fast
because the world can't wait, and we innovate in ways no one else
can for our customers and communities. By joining ServiceNow, you
are part of an ambitious team of change makers who have a restless
curiosity and a drive for ingenuity. We know that your best work
happens when you live your best life and share your unique talents,
so we do everything we can to make that possible. We dream big
together, supporting each other to make our individual and
collective dreams come true. The future is ours, and it starts with
you.With more than 7,700+ customers, we serve approximately 85% of
the Fortune 500, and we're proud to be one of FORTUNE 100 Best
Companies to Work For and World's Most Admired Companies.Job
DescriptionServiceNow is seeking Enterprise Architects to join our
Team. The Enterprise Architecture Team is part of our pre-sales
organization focused on building credibility and trust with the
technical leaders in our largest customers by developing
cross-functional strategies and solutions. Our team brings
technical expertise, real-world experience, strong executive
engagement skills and an inspirational mindset to help our
customers understand the opportunities of the "platform of
platforms" vision. We act as technical leaders for our customers'
most complex solutions, designed to ensure that they can realize
the value they need. We do this by leveraging best practice and
industry standards to build customer trust and architect best in
class solutions.While collaborating with customers, partners, and
the wider ServiceNow sales team, the right candidate will create
and communicate high-level architectures and strategies that are
both written and verbal, to audiences up to and including the
CIO/CTO level. The Enterprise Architect will elegantly articulate
the advantage of ServiceNow being built on a single cloud platform
consisting of a single user interface, one code base and one data
model. The Enterprise Architect will also lead and participate in
the delivery of workshops, best practice overviews, and educational
sessions to existing customers and partners.What you get to do in
this role:
- Engage with customer executives to identify pain points and
opportunities to deliver value and then translate them into
solutions from ServiceNow
- Work with a wide variety of customers, colleagues and partners
to help them understand the power of the Now platform and the
potential opportunities of the future of work
- Lead architecture and design engagements to demonstrate how
ServiceNow meets the needs of strategic customers, including; IT
Transformation, Digital Products/Services, Platform as a Service,
Enterprise Service Management, and the co-creation of
industry-specific solutions.
- Understand the business strategy of the customer and articulate
how ServiceNow can enable and deliver value to their organization,
seamlessly integrating into their current and future technology
landscape
- Understand the detail behind the ServiceNow and platform of
platforms architecture and communicate it at various levels
- Work with architecture development methods, modelling
approaches and architecture patterns for integration
- Interact at multiple levels within a customer account
(Enterprise Architects, Domain Architects, Directors, VPs, and
CXOs) and maintain these relationships throughout their customer
journey.
- Provide thought leadership and collaborate with internal
ServiceNow business units
- Identify, lead and contribute to the creation of best
practices, white papersQualificationsIn order to be successful in
this role, we need someone who has:
- Passion and energy for building business relationships and is
accustomed to driving the simplification of complex concepts into
compelling customer proposals
- Drive for results using out-of-the-box innovative thinking
together with excellent problem-solving skills
- Experience in one of the following industries preferred:
Financial Services, Telco/Media, Technology, Manufacturing, SLED,
Life Sciences, or Healthcare
- An intrinsic ability to understand and prioritize work and is
willing to make big bets when the time is right, to invest time and
energy in the right areas.
- Willingness to jump in and roll up their sleeves alongside
customers, colleagues, and partners to get things done faster and
better.
- 10 or more years of proven success in influencing senior
technology leaders to drive change in a pre-sales, customer, or
delivery-focused role.
- A track record of success in using Human-Centered Design
techniques to explore the customer's current reality and set a
vision for the future.
- Expertise designing, implementing, and managing advanced
architectures in an application domain and integrating multiple
systems or platforms
- Experience with Enterprise Architecture or Application
Architecture pre-sales in a software vendor or professional
services environment.
- Familiarity with common Enterprise and Industry Architecture
frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
- Excellent understanding of the architectural principles for
cloud-based platforms that include SaaS, PaaS, multi-tenancy, and
automation
- Experience and understanding of multiple technical domains -
application, data, DevOps, AI/ML, integration, big data, mobility,
analytics, etc.
- Intrinsically curious and passionate about researching the
current and emerging technologies and developing innovative
solutions
- Experience presenting architecture concepts, designs, and goals
to technology leaders and partnersAdditional InformationServiceNow
is an Equal Employment Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, creed, religion, sex, sexual orientation, national
origin or nationality, ancestry, age, disability, gender identity
or expression, marital status, veteran status or any other category
protected by law.
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Keywords: Servicenow, Hoboken , Field CTO, Executive , New York, New Jersey
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