Sr Analyst, Multifamily Product Management
Company: Comcast Corporation
Location: Philadelphia
Posted on: October 22, 2024
Job Description:
Comcast brings together the best in media and technology. We
drive innovation to create the world's best entertainment and
online experiences. As a Fortune 50 leader, we set the pace in a
variety of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast.Job SummaryComcast's
Xfinity Growth Innovation and Experience (XGIE) organization brings
the future to customer homes with powerful, yet simple connected
experiences. Multifamily homes (also known as multi-dwelling units,
or MDUs) represent both an exciting space for innovation and
significant portion of Xfinity's business.
This individual will be responsible for driving the success of
Multifamily products through supporting the development of new
products from inception to launch, supporting the management of
these products in market, ensuring a superior customer experience
through active efforts to monitor and improve on their performance,
and aligning the Multifamily product space with broader company
goals.
In this role, this individual will work cross-functionally with a
diverse array of stakeholders in all facets of the job. Among other
duties, this individual will help execute customer research,
strategic business cases, technology assessments, pricing &
packaging evaluations, product launches, and more. Multifamily
product team's core importance to Comcast ensures this role will
have great exposure and visibility. Excellent opportunity for a
well-rounded, collaborative problem-solver wanting to work on
next-generation products. This individual will report to the
Director of Multifamily Products and Devices.Job DescriptionCore
Responsibilities
- Partners with Program Management, Product Development,
Operations, Product Marketing and other groups in a
cross-functional team to develop new products and bring them to
market. -
- Analyzes data reports for trends to help guide decision making
around features and customer engagement. -
- Supports new products through employee and customer market
trials and assists with development and execution of a go-to-market
playbooks. -
- Work closely with Technology and Product Experience Development
teams to ensure new and existing product innovations meet go to
market needs with a customer centric approach. -
- Manages, gathers, and analyzes competitive intelligence data
for product lines. -
- Contributes to the strategic planning of product enhancements
including content, pricing, packaging and new feature definition.
-
- Internalizes and represents the Voice of the customer
throughout the product lifecycle. - -
- Coordinates across other functional areas to secure buy-in to
deliver on the defined end-to-end customer experience. -
- Manage change requests. Validates downstream deliverables and
final offering (business acceptance testing). -
- Consistent exercise of independent judgment and discretion in
matters of significance. -
- Regular, consistent and punctual attendance. Although rare,
must be able to work nights and weekends, variable schedule(s) as
necessary. -
- Other duties and responsibilities as assigned. -Minimum
Requirements
- Specific experiences in bringing new technology products to
market. - -
- Experience in a high volume, fast paced innovation-driven
environment. -
- Demonstrated ability to work effectively with Program
Management, Product Development, Operations and Marketing. -
- Understands a variety of technical constraints, user experience
goals, business requirements that shape current and future
products. -
- Strong attention to detail with an obsession over customer
needs. -
- Excellent written and verbal communication skills. -Employees
at all levels are expected to:
- Understand our Operating Principles; make them the guidelines
for how you do your job.
- Own the customer experience - think and act in ways that put
our customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
services.
- Know your stuff - be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
- Win as a team - make big things happen by working together and
being open to new ideas.
- Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and
our communities.Disclaimer:
- This information has been designed to indicate the general
nature and level of work performed by employees in this role. It is
not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and
qualifications.Comcast is an EOE/Veterans/Disabled/LGBT
employer.Comcast is proud to be an equal opportunity workplace. We
will consider all qualified applicants for employment without
regard to race, color, religion, age, sex, sexual orientation,
gender identity, national origin, disability, veteran status,
genetic information, or any other basis protected by applicable
law.Skills:Customer Experience (CX); Prioritization; Analytical
Thinking; Accountability; Product Management; Results-Oriented;
Cross Functional ProjectsBase pay is one part of the Total Rewards
that Comcast provides to compensate and recognize employees for
their work. Most sales positions are eligible for a Commission
under the terms of an applicable plan, while most non-sales
positions are eligible for a Bonus. Additionally, Comcast provides
best-in-class Benefits to eligible employees. We believe that
benefits should connect you to the support you need when it matters
most, and should help you care for those who matter most. That's
why we provide an array of options, expert guidance and always-on
tools, that are personalized to meet the needs of your reality - to
help support you physically, financially and emotionally through
the big milestones and in your everyday life. Please visit the on
our careers site for more details.EducationBachelor's DegreeWhile
possessing the stated degree is preferred, Comcast also may
consider applicants who hold some combination of coursework and
experience, or who have extensive related professional
experience.Relevant Work Experience5-7 Years
Keywords: Comcast Corporation, Hoboken , Sr Analyst, Multifamily Product Management, Executive , Philadelphia, New Jersey
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