Hospitality Service Director

Company: Sunday Hospitality
Location: Brooklyn
Posted on: September 12, 2024

Job Description:

Job Summary:The Restaurant Operations Manager is responsible for overseeing daily front-of-house operations, ensuring exceptional guest experiences, and maintaining high service standards. You will work closely with senior management to ensure that operational and service standards are communicated and followed.Key Responsibilities:

• Operations and Service:
  • Develop and communicate daily floor plans and pre-shift notes to FOH staff.
  • Ensure staffing levels are appropriate for the volume of business and adjust as needed.
  • Actively manage the floor during service to ensure smooth operations and a positive guest experience.
  • Monitor and manage service flow, addressing any complaints or service delays.
  • Ensure the restaurant is clean, organized, and prepared for service, including proper table settings and ambiance.
  • Verify that all necessary tools and supplies for service are in place and functioning properly.
  • Oversee the opening and closing procedures of the restaurant, ensuring all tasks are completed correctly and efficiently.
  • Guest Engagement:
    • Perform table touches at every service to ensure guest satisfaction and cultivate regulars.
    • Handle guest complaints and feedback promptly and professionally, finding effective solutions to issues.
    • Build rapport with regular guests and cultivate regulars through personalized service.
    • Consistently look for opportunities to provide memorable moments of hospitality for our guests.
    • Staff Training and Support:
      • Provide ongoing support and coaching to staff during service, helping them manage tasks and improve performance.
      • Motivate staff self-education through contests, individual recognition, and demonstrating a passion for service.
      • Ensure that training standards are consistently followed.
      • Be present and available to step in as needed to assist service staff.
      • Communication:
        • Facilitate effective communication between front-of-house and back-of-house teams, ensuring smooth coordination during service.
        • Act as a liaison to ensure that any special requests, dietary restrictions, or other guest needs are communicated and met.
        • Connect and build trust with the service staff, providing daily coaching and feedback for development.
        • Propose solutions to staff concerns and ensure effective communication across all teams.Qualifications:
          • Minimum of 1 year experience in a management position overseeing a full-service restaurant.
          • Proven track record of leading high-caliber, upscale service.
          • Strong knowledge of industry service protocols and hospitality standards.
          • A self-driven, results-oriented, and proactive attitude.
          • Ability to remain composed under pressure and solve problems quickly.
          • Ability to effectively train, coach, evaluate, and discipline direct reports.
          • Ability to lead dynamic and motivating pre-shift meetings and training sessions.
          • Conflict resolution skills.
          • Understands and applies environmental awareness (music, temperature, lighting, cleanliness).
          • Proficiency in POS systems.
          • NYC Food Protection Certificate.
          • Knowledge of health and safety regulations.
          • Ability to work flexible hours, including nights, weekends, and holidays.Benefits:
            • Health, dental, and vision insurance.
            • Paid time off.
            • 401k.
            • Opportunities for career advancement.
            • Dining discounts.
            • Commuter benefits.

Keywords: Sunday Hospitality, Hoboken , Hospitality Service Director, Executive , Brooklyn, New Jersey