Computer Aide
Company: City of New York
Location: New York
Posted on: April 28, 2024
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Job Description:
Company Description
Job Description
*Candidates must have a permanent Computer Aide title or be
reachable on the current Computer Aide list. Interested applicants
with similar permanent titles who meet the preferred requirements
should also submit a resume for consideration.*
ABOUT THE NEW YORK CITY BOARD OF CORRECTION
The New York City Board of Correction ("BOC") is a nine-person,
non-judicial oversight board, which regulates, monitors, and
inspects the correctional facilities of the City. Established in
1957, BOC is one of the earliest independent oversight boards of
custodial and detention settings in the United States. The Mayor,
City Council and presiding justices of the Appellate Division of
the Supreme Court for the First and Second Judicial Departments (in
joint nomination with the Mayor) appoint its members. The City
Charter mandates the Board's five functions:
-Establish and ensure compliance with minimum standards for the
care, custody, correction, treatment, supervision, and discipline
of all persons held or confined under the jurisdiction of the
Department of Correction ("DOC").
-Investigate serious incidents.
-Review grievances from people in custody and staff.
-Evaluate the performance of DOC.
-Make recommendations on areas of key correctional planning.
The Board established the Minimum Standards on conditions of
confinement in 1979, mental health care in 1985, and health care in
1991. In 2007, BOC finished a comprehensive review of the Minimum
Standards and adopted a series of amendments. In 2015, the Board
promulgated rules codifying ground- breaking criminal justice
reforms and prohibited solitary confinement (also referred to as
punitive segregation or "PSEG") for 16- to 21-year-olds and
individuals with serious physical or mental health disabilities. In
late 2016, the Board promulgated a new chapter of its Minimum
Standards based on national standards underlying the federal Prison
Rape Elimination Act ("PREA"). More recently, in 2021, the Board
promulgated new regulations and amended certain existing rules to
end the inhumane practice of solitary confinement in New York City
jails, and to replace it with a more humane alternative that still
holds people accountable for the commission of serious offenses in
custody.
With offices in lower Manhattan and Rikers Island, BOC works
regularly with DOC and Correctional Health Services ("CHS"), and
often with other government and external partners, on a wide range
of criminal justice issues germane to its oversight
responsibilities. The Board brings to this work a strong emphasis
on public reporting and data-driven decision making.
JOB DESCRIPTION
The Board of Correction seeks one Computer Aide to support the
agency's infrastructure and application footprint. Reporting to the
Director of Information Technology, the Computer Aide is
responsible for the following in each of the two Board of
Correction offices:
-Set up and maintain Active Directory, Windows, and Outlook access.
Support employee website requests.
-Identify and control LAN hardware and software configurations
using Windows & Active Directory.
-Configure and install network switch, Wi-Fi Access Points, network
cabling and patch-panel cabling.
-Collaborate and troubleshoot IT issues with various units within
NYC OTI to secure uninterrupted IT operation for BOC staff.
-Collaborate with NYC DOC IT to resolve IT issues related to their
DOC equipment and accounts utilized by BOC staff for their
day-to-day operations at Rikers Island.
-Monitor, troubleshoot, and resolve Data Manager (Web Portal)
issues and monitor system data feeds.
-Trouble shoot ETL issues, develop, and update existing ETL
processes using SSIS as needed to support data feed structural
updates.
-Support the Board's network footprint, including configuring the
network, managing the VPNs, maintaining the security measures, and
allowing secure access to this network.
-Configure, install, and support all computers, VOIP phones, mobile
devices, laptops, tablets, and other equipment distributed to Board
employees and Board members as well as equipment in common areas,
including conference room equipment.
-Inventory and control allocation of application licenses and
agency equipment. Assess the condition and allocation of items and
make recommendations for the maintenance of license and equipment
levels to ensure continuity of operations. Request the procurement
of items to maintain adequate stock. Prepare equipment slated for
salvage and prepare accompanied documentation.
-Monitor printer inventory levels including toner, ribbon, and
other supplies. Act as point of contact for printer replenishment
and repairs, and issue Resolution.
-Provide technical support to staff regarding usage or
functionality of IT products and services. Support software
including (but not limited to) the Microsoft Office Suite of
products, Adobe Suite,
Data Manager, and the agency's legacy mainframe system(s).
-Provide client support to Board staff and Board members. Intake
and resolve staff requests for assistance and new applications
and/or equipment. Provision staff with equipment and applications
as needed per BOC and OTI security & policy.
-Assist with Server Support and ensure that all servers and
desktops are following OTI and Citywide Security Policy. Support
the management of the Board's security and security practices.
-Attend OTI and Board required training. Stay up to date with
position related certifications and training as needed.
The ideal candidate is well organized, dynamic, customer-focus,
proactive and is strong in team-player, multi-tasking, and problem-
solving skills. With very considerable latitude for independent
initiative and judgment, the candidate must be a fast learner who
can work well independently with resourcefulness to find answers on
their own. The ability to communicate clearly, concisely, and
professionally in written responses to emails and oral responses to
calls is needed. The candidate must be able to maintain
confidentiality and always protect sensitive information.
MINIMUM QUALIFICATION REQUIREMENTS :
1.A certificate from an accredited technical school (approximately
675 hours) with a specialization in computer operations, and two
years of satisfactory full-time computer operations experience, in
a large- scale networked, multi-tiered, or mainframe computer
environment, or two years of satisfactory data communications
network experience working in a mainframe or multi-tiered computer
environment; or
2.A baccalaureate degree from an accredited college or university
and three years of satisfactory full- time experience as described
in "1" above; or
3.A four-year high school diploma or its educational equivalent and
four years of satisfactory full-time experience as described in "1"
above; or
4.A satisfactory combination of education and/or experience
equivalent to "1", "2", or "3" above. However, all candidates must
have at least two years of full-time experience as described in "1"
above.
EXPERIENCE / SKILLS STRONGLY PREFERRED:
-Proficient in MS Office products such as Word, Excel and Outlook
and PowerPoint
-FTP, SFTP, FTPS, Web Services and other data
transfer/protocol/automation experience.
-Proficient in MS Windows Server, SSIS, Visual Studio, and
developing data forms.
-Experience with administration of Android and iOS devices (phone
and tablet).
-Ability to troubleshoot user issues and provide training to
staff
-ServiceNow Ticket Administration.
-Helpdesk support experience.
-Familiarity with client/server technologies, SQL relational
databases, SQL Reporting, SQL Queries, and computer operational
concepts.
-Ability to handle confidential and sensitive information in a
professional manner with discretion and integrity.
-A valid driver's license.
-Ability to work independently.
-Strong organization skills.
-Commitment to problem-solving approaches and creating
efficiencies.
-Ability to lift and move desktop computers and other IT-related
equipment's and inventory as needed.
-Interest in the Board of Correction's mission and mandate.
ANY OF THE FOLLOWING CERTIFICATIONS ARE WELCOME:
-Microsoft Technology Associate (MTA)
-Microsoft Certified Solutions Developer (MCSD)
-Browser-Based Client-side Development
-CRM Systems Administration
-Database Development
-SSIS and ETL Integration
-Front-End Client System Development
-Technology Stack Integration Development
-Mobile Application Development
-Mobile Device Administration (Android & iOS)
-Windows Desktop Engineering
-Windows Systems Administration
HOURS AND SHIFT: Full-time, at least 35 hrs./wk. May be required to
work nights, weekends,
and holidays as needed.
WORK LOCATIONS:
Position requires incumbents to work at
Rikers Island office and/or DOC facilities and 2 Lafayette Street,
New York, NY office on a weekly basis and as requested.
TO APPLY:
For City employees: Go to Employee Self-Service (ESS) at
www.nyc.gov/ess and search for Job ID # 631270
For all other applicants: Go to https://cityjobs.nyc.gov and search
for Job ID # 631270
Please submit a resume and cover letter. Candidates who
subsequently are called for an interview may be required to submit
a brief writing sample.
The Board of Correction is committed to recruiting and retaining a
diverse and culturally responsive workforce. We strongly encourage
people of color, people with disabilities, veterans, women, and
lesbian, gay, bisexual, and transgender and gender non-conforming
persons to apply.
All applicants will be considered without regard to actual or
perceived race, color, national origin, religion, sexual
orientation, marital or parental status, disability, sex, gender
identity or expression, age, prior record of arrest, or any other
basis prohibited by law.
Submission of an application does not guarantee an interview. Only
candidates under consideration will be contacted.
Appointments are subject to Office of Management and Budget
approval.
As a current or prospective employee of the City of New York, you
may be eligible for federal loan forgiveness programs and state
repayment assistance programs. You may check the eligibility for
programs and how to apply at nyc.gov/studentloans.
The City of New York and the Board of Correction is an equal
opportunity employer and committed to recruiting and retaining a
diverse workforce and providing a work environment that is free
from discrimination and harassment based upon any legally protected
status or protected characteristic, including, but not limited to,
an individual's sex, race, color, ethnicity, national origin, age,
religion, disability, sexual orientation, veteran status, gender
identity, or pregnancy.
Qualifications
1. A four-year high school diploma or its educational equivalent,
and
(a) six months of full-time mainframe, mini-computer or LAN/WAN
computer operations experience or service desk/desk top support
experience acquired in the past one year and three months; or
(b) graduation from an approved technical school (approximately 675
hours) with a specialization in mainframe/mini-computer operations
and/or technical support acquired in the past five years and three
months; or (c) currently valid A+ or Network+ certification; or
2. An associate degree or 60 semester credits from an accredited
college including or supplemented by 12 semester credits in
computer technology; or
3. Education and/or experience that is equivalent to "1" or "2"
above. Undergraduate credit may be substituted for experience on
the basis of 30 semester credits, from an accredited college,
including or supplemented by six credits in computer technology for
three months of experience. However, all candidates must have a
high school diploma or its educational equivalent.
Experience which primarily involves performing computer data entry
and/or using word processing, spread sheet and/or database
applications as an end user is not acceptable towards meeting the
education and experience requirements for this examination.
Additional Information
The City of New York is an inclusive equal opportunity employer
committed to recruiting and retaining a diverse workforce and
providing a work environment that is free from discrimination and
harassment based upon any legally protected status or protected
characteristic, including but not limited to an individual's sex,
race, color, ethnicity, national origin, age, religion, disability,
sexual orientation, veteran status, gender identity, or
pregnancy.
Keywords: City of New York, Hoboken , Computer Aide, IT / Software / Systems , New York, New Jersey
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